For our customers convenience, we accept artwork and logos emailed to firstname.lastname@example.org. When emailing your artwork, please make sure to list the following information in the email: Company Name, Project Name, Contact Name and Phone Number.
For best results, it is best to email the original graphics file with all text converted to outline and the images vectorized. Please send in all artwork with a minimum of 300dpi and in either EPS, AI or PDF format.
Resolution was set at the creation of your artwork. Low resolution images can print blurry and/or pixilated and cannot be converted to a higher resolution.
In addition, we also accept the following file formats for artwork: (Adobe Illustrator EPS, AI), (Adobe Photoshop PSD, TIFF), PDF, JPEG, GIF
Q. Will I be charged sales tax? A. That depends on what your order consists of. If you are placing an ad on either the Community Guide Magnets, Calendar Magnets or Schedule Magnets you will not be charges sales tax since you are placing an ad on thee product and not purchasing the product. If you are purchasing additional magnets, Business Card Magnets, graphic design services or being charged shipping, then yes, sales tax will be added since those items are taxable.
Q. Why is our invoice due before we receive the product. A. Our products are considered to be custom and unique to each of our clients. There are substantial costs associated with producing custom products which cannot be resold. In order to provide the highest quality of products to our clients, we ask that the invoices be paid prior to the production of the product. We thank you in advance for your understanding and business.
Q. How long does it take to receive my product? A. That depends on the product that you are placing an ad on. See below for estimated delivery time and explanations.
Community Guide Magnets/Multiple Business Magnets - On average it will take between 14 and 16 weeks. This is due to the fact that we have to obtain the necessary sponsorship for the project, have each client sign off on their ad proof and finalize the production of the project.
Single Advertiser Products - After we receive payment and the required documentation, the average time to receive the product is four (4) weeks.
Community Guide Magnets/Multiple Business Magnets - All sales are final due to the limited amount of ad space on these projects.
Single Advertiser Products - To request cancellation of your order, a cancellation must be provided within 72 hours of placing the order. Please contact email@example.com or call 682-503-7255 to request the cancellation form.
OFFICE 1001 W Euless Blvd Suite 112 Euless, TX 76040